Dialpad Brings Full Real-Time AI Suite to Japan, Ushering in a New Era of Intelligent Business Communications
Dialpad, a global leader in AI-powered business communications and an innovator in agentic AI platforms, has officially launched its complete suite of real-time artificial intelligence capabilities in Japan. Beginning immediately, all Japanese customers—both new and current—can access these advanced AI features at no additional cost until April 2026, giving organizations a prolonged opportunity to explore and adopt the next generation of workplace communication technology.
The launch represents one of Dialpad’s most significant international expansions to date and underscores the company’s commitment to developing AI solutions tailored to the specific linguistic, cultural, and operational needs of major global markets. With real-time Japanese transcription, AI-generated recaps and action items, and live coaching tools designed for sales and support teams, Dialpad is positioning itself as the first truly AI-native communications platform optimized for Japanese business environments.
Redefining What AI Can Do for Japanese Businesses
Japan is internationally recognized as one of the most challenging markets for speech recognition technology. The Japanese language requires not only accurate processing of vocabulary and grammar but also an understanding of honorifics, tone, context, and formality—all elements essential to effective business communication. These nuances have historically made it difficult for global speech recognition providers to deliver reliable, natural-feeling experiences for Japanese users.
Dialpad’s solution is different. Unlike many competitors that rely on third-party, generic AI engines, Dialpad has invested more than a decade into building proprietary, in-house AI models. These models are trained specifically on real business conversations, allowing them to interpret Japanese dialogue with a level of precision and contextual awareness unmatched in most off-the-shelf systems.
This in-house approach allows Dialpad to control every layer of the technology—from data handling to model optimization—ensuring that companies in Japan benefit from both best-in-class accuracy and enterprise-grade security. For industries such as finance, healthcare, manufacturing, and enterprise sales—where accuracy, compliance, and confidentiality are critical—this presents a major competitive advantage.
A Strategic Partnership Accelerating Nationwide AI Adoption
Dialpad’s rapid expansion in Japan has been propelled by its deepening partnership with SoftBank Corp., one of the country’s largest and most influential technology providers. Through this collaboration, Dialpad aims to accelerate adoption of real-time AI tools among both large enterprises and small-to-medium-sized businesses seeking to modernize their communication workflows.
“Japan is one of our fastest-growing markets,” said Craig Walker, CEO and Co-Founder of Dialpad. “By combining SoftBank’s reach with Dialpad’s AI-native platform, we’re enabling a new era of productivity and clarity for Japanese businesses. Offering these AI capabilities free for the first three months is our way of helping every team experience the future of work, starting today.”
SoftBank, which has prioritized digital transformation across its ecosystem, views Dialpad’s AI as a natural extension of its mission to equip Japanese organizations with modern tools that reduce inefficiency, facilitate collaboration, and support hybrid work environments.
“We are proud to partner with Dialpad to bring next-generation AI communication tools to businesses across Japan,” said Yasuaki Miyamoto, VP of Enterprise Product at SoftBank Corp. “Dialpad’s in-house AI is a strong complement to SoftBank’s commitment to digital transformation, and together we will help Japanese organizations work smarter, faster, and more securely.”
Takeshi Otsuki, Japan Country Manager at Dialpad, emphasized how this benefits frontline workers and customer-facing teams: “With Dialpad’s in-house AI, customers can reduce the time and effort required for after-call work such as visualizing conversations, generating summaries, and creating meeting notes. Going forward, Dialpad will continue to leverage AI technology to deliver more effective and efficient business communications.”
What Japanese Customers Can Now Access
With today’s launch, Japanese users can take advantage of a fully localized, deeply integrated AI toolkit designed to enhance communication, increase productivity, and streamline workflows across every department.
1. Real-Time Japanese Transcription
Dialpad’s proprietary ASR (automatic speech recognition) engine is built specifically for business contexts. Organizations can now benefit from:
- Highly accurate, real-time transcription during calls and meetings
- Speed optimized for dynamic, fast-paced conversations
- Business-specific language understanding, including industry terms and honorifics
- Secure, in-house processing—no external model sharing
For distributed teams, customer-facing roles, or companies with compliance requirements, this level of transcription quality is transformative.
2. AI Recaps With Automatic Action Items
Dialpad’s AI Recaps completely eliminate the need for manual note-taking. After every meeting or call, the system automatically generates:
- A structured summary of key discussion points
- Important decisions made
- Assigned follow-up tasks
- Contextual action items
Users can edit or share the recaps directly within the platform, making it easier for teams to stay aligned and keep projects moving forward.
3. Advanced AI Coaching Tools for Sales and Support
For organizations using Dialpad’s Support or Sell licenses, multiple real-time coaching features are now available, including:
- AI Playbooks: Smart guidance that helps sales reps and support agents follow proven workflows
- AI Live Coach Cards: Real-time recommendations triggered by conversation context
- Custom Moments: Track specific keywords or customer signals to support coaching and quality assurance
Additional upcoming features include AI Scorecards and a Company Dictionary, further enhancing accuracy and performance for tailored business environments.
And importantly—all of these features are available at no extra cost until April 2026.
Eligibility and Availability
Dialpad’s full real-time AI suite is available immediately for all customers in Japan—both existing accounts and new users signing up from today forward.
Organizations can enable AI features for:
- Individual users
- Specific departments
- Entire company offices
The extended free period runs through April 2026, giving Japanese businesses more than a year to fully integrate the technology, evaluate its impact, and optimize their workflows.
After the Free Access Period
Once the free trial window concludes, customers who wish to continue using Dialpad’s real-time AI features will be able to subscribe through new pricing plans that include AI access as a core component. Detailed pricing information will be shared closer to the end of the free period.
A Major Milestone in the Evolution of Workplace AI
With this launch, Dialpad is not simply adding features to its platform—it is helping redefine the future of business communications in Japan. By combining deep linguistic expertise, in-house AI engineering, and a strong strategic partnership with SoftBank, Dialpad is setting a new standard for what organizations should expect from communication platforms in the AI era.
Japanese businesses now have the opportunity to experience a fully integrated, real-time AI system designed to reduce operational friction, enhance collaboration, and support better decision-making across every level of the organization.
Source Link:https://www.businesswire.com/
