SOMPO and Guidewire Announce Global Partnership to Accelerate Cloud and AI Transformation
SOMPO Holdings and Guidewire Software have announced a long-term strategic partnership aimed at accelerating the global deployment of the Guidewire Cloud Platform across SOMPO’s property and casualty (P&C) insurance operations. The agreement is designed to centralize decision-making, modernize core systems, and enable the broader use of AI-driven capabilities throughout the company’s insurance lifecycle.
A Strategic Move Toward Cloud-First Insurance Operations
Under the new agreement, SOMPO will migrate its existing Guidewire applications from on-premise infrastructure to the Guidewire Cloud Platform. The insurer will also deploy new solutions directly on the cloud, creating a more unified and scalable technology foundation across its global business.
The partnership is expected to help SOMPO centralize decision-making across different regions, streamline operations, and support faster, data-driven strategies. By adopting Guidewire’s cloud-native tools and AI-powered capabilities, the company aims to improve efficiency while creating new sources of business value.
SOMPO and Guidewire have worked together for more than a decade, with several SOMPO Group companies already using Guidewire’s core insurance solutions. The new agreement deepens this relationship and positions Guidewire as a key technology partner for the group’s future growth.
Enabling Global Growth Through AI and Data-Driven Decisions
A major focus of the partnership will be the migration of SOMPO’s global commercial insurance business to the Guidewire Cloud Platform. This includes moving on-premise versions of ClaimCenter, used for claims management, and PolicyCenter, used for policy administration, into the cloud environment.
By expanding the use of Guidewire’s AI-enabled applications and open core platform, the companies aim to accelerate the adoption of generative AI across SOMPO’s operations. The initiative is expected to support better underwriting, claims processing, and customer engagement across markets.
Daniel Engleberger, Chief Operating Officer for Property & Casualty Insurance at Sompo International, highlighted the long-standing collaboration between the two companies. He noted that Guidewire has been a trusted partner for over 12 years, supporting both insurtech initiatives and long-term strategic planning. Engleberger added that the company is confident in Guidewire’s product roadmap and is looking forward to the next phase of transformation.
Transforming Customer Experience in Japan
In Japan, SOMPO’s direct insurance business is also undergoing a major digital transformation. Sompo Direct General Insurance has adopted multiple Guidewire solutions as the foundation for its core systems, including PolicyCenter, BillingCenter, Jutro Digital Platform, and Data Studio.
These technologies will support the company’s automobile, fire, and earthquake insurance offerings. ClaimCenter has already been operating on the Guidewire Cloud Platform since 2024, marking an early step in the transition.
Katsushi Tajiri, Executive Vice President of Sompo Japan Insurance and Executive Officer at SOMPO Holdings, said the company previously faced challenges related to scalability, operational efficiency, and long-term system accuracy. He expressed confidence that the Guidewire Cloud Platform would improve efficiency, strengthen data analysis, and support more accurate decision-making.
He also emphasized that the new platform would enable faster responses, higher service quality, and deeper customer engagement, while providing the scalability and flexibility needed for continuous improvements.
Strengthening the Technology Foundation for the Insurance Lifecycle
Guidewire CEO Mike Rosenbaum described the partnership as a continuation of a trusted relationship. He noted that the company is committed to providing the speed, flexibility, and capabilities needed to support SOMPO’s growth worldwide.
Rosenbaum said the collaboration will help SOMPO protect the financial well-being of individuals and businesses by building a strong technology foundation across core systems, data, digital engagement, and AI.
Miyuki Ebata, President of Guidewire Japan, added that the company will focus on delivering a safe and low-risk implementation and cloud migration program. The goal, she said, is to help SOMPO realize value quickly while improving customer satisfaction and operational efficiency.
A Global Insurance Group With a Long History
Founded more than 130 years ago, SOMPO Holdings is a global insurance and financial services group providing solutions focused on safety, health, and well-being. The group operates non-life insurance businesses worldwide and also offers life insurance and healthcare services in Japan.
Its major insurance companies hold strong financial ratings, including A+ from leading rating agencies. SOMPO Holdings is listed on the Tokyo Stock Exchange.
Guidewire, meanwhile, provides cloud-based platforms that support digital engagement, core insurance systems, data analytics, and AI for property and casualty insurers. More than 570 insurers in over 40 countries use Guidewire solutions.
Driving the Next Phase of Insurance Modernization
The long-term partnership signals a broader shift toward cloud-first, AI-enabled insurance operations. By combining Guidewire’s technology platform with SOMPO’s global scale, the companies aim to create a more agile, data-driven insurance model capable of supporting growth, innovation, and improved customer experiences across markets.
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