Swisscom Deepens Partnership with Netcracker to Advance Autonomous Networking and Modernize B2B IT Systems
Netcracker Technology has announced a major expansion of its long-standing relationship with Swisscom, one of Europe’s most advanced telecommunications operators. The new engagement will see Swisscom consolidate a significant portion of its B2B IT landscape onto Netcracker’s industry-leading Domain Orchestration platform—a strategic step aimed at simplifying operations, enhancing automation, and accelerating the company’s journey toward fully autonomous networking.
The expanded collaboration marks an important milestone in Swisscom’s large-scale digital transformation program. As operators around the world face mounting complexity across networks, services, and enterprise demands, Swisscom’s decision to deepen its alignment with Netcracker underscores a broader industry shift toward unified orchestration, cloud-native architectures, and operational frameworks that scale with rapidly evolving technology requirements.
A Long-Standing Partnership Enters a New Phase
Swisscom and Netcracker share a long history of collaboration built around multiple automation projects across various network domains. Over the years, Netcracker has supported Swisscom’s strategic modernization initiatives with proven solutions that have significantly boosted operational efficiency. By implementing domain automation across underlay, access, and cross-domain environments, the two companies have delivered measurable improvements in:
- Time-to-market for new services
- Network stability and performance consistency
- Operational and maintenance cost reduction
- Process standardization across different technology domains
These achievements have contributed to Swisscom’s reputation as one of the most progressive adopters of automation-first networking in the European telecom space. The success of these earlier initiatives laid the foundation for Swisscom’s decision to select Netcracker’s Domain Orchestration as the platform for its next major transformation—modernizing its B2B business and addressing the complexity of its existing IT ecosystem.
Addressing Complexity in the B2B Domain
Swisscom’s B2B unit delivers an expansive suite of services—ranging from Business WAN (Wide Area Network) to secure connectivity, cloud-based solutions, managed services, and enterprise support. The scale and diversity of these offerings have gradually led to a highly complex IT environment with numerous legacy systems, customized tools, and fragmented operations.
As enterprise customers increasingly demand faster provisioning, higher reliability, automation-driven SLA enforcement, and cloud-like agility, Swisscom recognized the need to overhaul its B2B architecture. Consolidating key IT functions onto Netcracker’s Domain Orchestration platform allows the operator to embrace a more unified, efficient, and future-ready approach.
By moving to a centralized, orchestration-driven operational model, Swisscom aims to:
- Streamline fragmented workflows
- Improve coordination between network and IT layers
- Enable rapid adaptation to new enterprise service demands
- Enhance visibility and control across service delivery chains
- Reduce complexity created by disparate legacy systems
This shift represents a foundational realignment that strengthens Swisscom’s Competitive positioning in the enterprise connectivity market.
Netcracker Domain Orchestration as the Platform of Choice
Netcracker’s Domain Orchestration solution has established itself as a trusted and scalable platform across numerous global operators. Designed to unify service, network, and operational management under a single architectural framework, it enables operators to automate every stage of the service lifecycle—from design and provisioning to assurance, optimization, and continuous delivery.
For Swisscom’s B2B overlay services, particularly Business WAN, the platform offers a structured path to resolving IT fragmentation. Some of the strategic advantages Swisscom will gain through this adoption include:
- A simplified IT architecture that reduces redundant systems
- Consistent automation across multiple operational domains
- Improved responsiveness to customer demands
- Lower operational costs due to centralized DevOps teams
- Support for TM Forum’s ODA (Open Digital Architecture)—an increasingly important requirement as operators transition toward standardized, open, and interoperable digital ecosystems
- Future-proofing through cloud-native technology and modular service design
By moving toward an ODA-compliant architecture, Swisscom is also aligning itself with global industry best practices. ODA is becoming the telecom sector’s blueprint for modernizing legacy IT stacks, improving interoperability, and enabling multi-vendor collaboration. This alignment strengthens Swisscom’s ability to innovate and evolve over time.
Swisscom’s Vision for Autonomous Networking
Swisscom has long prioritized network automation as part of its corporate strategy. The operator is investing in autonomous networking capabilities that minimize manual intervention, improve service reliability, and enable predictive operations.
Marius Stricker, VP & Solution Manager B2B Telco at Swisscom, explained the significance of the new engagement:
With the proven achievements of Netcracker’s Domain Orchestration solution in other areas of our business, including underlay, access, and cross-domain, we are confident that we can extend the platform to support our critical Business WAN. We are happy to have Netcracker alongside us as our trusted partner for this important endeavor that will further our autonomous networking program and goals.
Swisscom’s autonomous networking initiative focuses on long-term operational transformation. With Domain Orchestration at its core, the operator can pursue higher levels of:
- Self-healing capabilities
- Zero-touch provisioning
- Dynamic scaling of enterprise services
- AI-enhanced decision making
- End-to-end monitoring and optimization
This transformation allows Swisscom to shift more resources toward innovation while letting automation handle repetitive operational tasks.
Netcracker’s Continued Role as a Strategic Partner
For Netcracker, the expanded partnership reflects a significant vote of confidence. The company has spent many years working with Swisscom to refine automation strategies tailored to the operator’s unique needs and technical priorities.
Bob Titus, Chief Technology Officer at Netcracker, celebrated the continued collaboration:
We have been fortunate to work closely with Swisscom for many years on a number of projects that have helped it reach high levels of automation across many domains. Expanding into the B2B space is another fantastic opportunity for additional positive business outcomes, and we look forward to the continued partnership with such an innovative operator.
Netcracker views this new engagement not just as an extension of its existing scope but as an opportunity to accelerate Swisscom’s overall innovation roadmap. The B2B segment is one of the most dynamic and demanding areas of the telecom business, and the need for flexible, automated, and reliable service delivery is higher than ever.
A Future-Ready Architecture for Enterprise Growth
As Swisscom modernizes its B2B domain with Netcracker’s orchestration platform, the operator is positioning itself to meet rising enterprise expectations across connectivity, cloud integration, cybersecurity, and service agility. Businesses today expect near-instant activation, seamless scalability, and real-time visibility—requirements that legacy architectures struggle to support.
With a unified orchestration foundation, Swisscom will be able to:
- Introduce new enterprise services more quickly
- Scale offerings across multiple industries
- Enhance customer experience through automation-driven reliability
- Integrate future technologies—including 5G slicing, SD-WAN advancements, and AI-based service assurance
- Reduce operational overhead while improving innovation speed
This strategic decision signals Swisscom’s commitment to evolving as a digital-first enterprise provider capable of supporting the next decade of connectivity demands.
Source Link:https://www.businesswire.com/
