TekVision and Carahsoft Announce Global Partnership for AI and Customer Experience Solutions
TekVision Technologies Inc., a provider of artificial intelligence and customer experience assurance solutions, and Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, have announced a new global distribution partnership designed to expand access to TekVision’s AI-powered customer experience assurance technologies across the Public Sector.
Under the agreement, Carahsoft will serve as TekVision’s Public Sector distributor, making the company’s Flow Suite of solutions available to government and other Public Sector organizations through Carahsoft’s extensive network of reseller partners and multiple government contracting vehicles.
The partnership will provide access to TekVision solutions through NASA Solutions for Enterprise-Wide Procurement (SEWP) V, The Interlocal Purchasing System (TIPS), OMNIA Partners, and E&I Cooperative Services contracts. Through these channels, government organizations will have a streamlined path to evaluate and acquire technologies designed to test, validate, and monitor increasingly complex digital and AI-driven customer experiences.
Addressing the Need for Independent AI Validation
As organizations increasingly deploy conversational and agentic AI systems, the need to ensure that these technologies operate safely, accurately, and consistently is becoming more important. AI systems are increasingly capable of interacting directly with customers, employees, citizens, and other users, making independent testing and validation an important component of responsible deployment.
Mike Lee, President at TekVision, said independent validation can help organizations adopt AI while managing the potential risks associated with automated interactions.
“As conversational and agentic AI increasingly speak and act on behalf of organizations, we must independently validate that they accurately represent the organization, operate within their intended roles and interact safely and securely with people of all ages before they reach users,” Lee said.
He added that AI has significant potential to benefit society, but organizations need safeguards that support innovation rather than prevent adoption.
Lee described independent validation as a “seat belt for AI,” helping organizations move forward with AI initiatives while increasing confidence and reducing the possibility of harmful outcomes.
Through its partnership with Carahsoft, TekVision aims to give enterprises and Public Sector organizations a trusted route toward AI and customer experience modernization, while maintaining a focus on the safety and security of the people who use these services.
AI-Powered Testing for Digital Experiences
TekVision’s Flow Platform is built on a GPU-based architecture designed to enable real-time experience analysis. The platform integrates large language models (LLMs) into its testing environment, allowing intelligence to be embedded throughout product usage and functionality.
One of the platform’s key capabilities is the ability to initiate and design digital experience tests using natural-language prompts. By interacting with the embedded AI, users can create either traditional experience tests or AI-focused tests for a wide range of digital experiences.
This approach is designed to reduce the complexity traditionally associated with developing and maintaining automated testing environments.
Developers can also initiate iterative testing automatically and receive test results through an API. This allows testing activities to become more closely integrated with development and operational workflows, potentially helping organizations identify problems earlier and accelerate product releases.
By automating portions of the testing process, TekVision aims to help organizations reduce manual effort while improving testing coverage and increasing the return on investment associated with quality assurance.
Supporting Public Sector Modernization
The partnership is particularly relevant as Public Sector organizations continue to modernize customer-facing services and adopt AI technologies.
Government agencies increasingly rely on digital platforms and contact centers to communicate with citizens and provide essential services. As these environments become more complex, organizations need tools that can validate whether digital journeys, automated systems, and AI-powered interactions continue to operate as intended.
TekVision’s capabilities can support several areas of Public Sector modernization, including contact center transformation, AI deployments, platform migrations, and ongoing digital-service operations.
Organizations can use automated testing to reduce repetitive manual QA processes, identify defects earlier in development, validate call-routing and self-service journeys, and evaluate AI behavior at scale.
Continuous monitoring can also help organizations assess service quality as systems, integrations, user behavior, and underlying environments change over time.
This combination of automated testing and ongoing validation is intended to help agencies maintain reliable customer experiences while introducing new technologies and updating existing infrastructure.
Carahsoft Expands Access Through Government Contracts
Carahsoft’s role in the partnership will focus on making TekVision’s solutions accessible to Public Sector organizations through its established reseller network and government contract vehicles.
Zak Kennedy, Sales Director overseeing the TekVision team at Carahsoft, said the partnership comes at an important time as government agencies increase their use of AI in customer-facing environments.
“As agencies modernize constituent services and introduce more AI into customer interactions, independent testing and continuous validation become increasingly important,” Kennedy said.
He added that the partnership will help operations and quality assurance teams gain access to enterprise-grade customer experience automation and assurance capabilities through TekVision and Carahsoft’s reseller partners.
TekVision’s solutions are available through several Carahsoft contract vehicles, including SEWP V contracts NNG15SC03B and NNG15SC27B, TIPS Contract #220105, OMNIA Partners Contract #R240303, and E&I Contract #EI00063~2021MA.
Organizations interested in learning more about TekVision’s solutions, requesting a demonstration, or exploring a TekVision Proof of Value can contact the Carahsoft TekVision team at (571) 590-7130 or TekVision@carahsoft.com.
Building Confidence in AI and Customer Experiences
The partnership reflects the growing importance of independent assurance as organizations integrate AI into customer and citizen interactions.
As AI systems become more capable of communicating, making decisions, and performing tasks on behalf of organizations, traditional testing approaches may not be sufficient to evaluate every possible interaction. Automated and continuous testing can help organizations assess system behavior across a broader range of scenarios and identify issues before they affect end users.
TekVision’s Flow Suite is designed to address these challenges by combining AI-based analysis, automated testing, and customer experience monitoring. Through FlowCX, FlowAX, and automated load testing, the company provides organizations with tools to reduce manual testing, accelerate releases, validate AI behavior, and monitor end-to-end customer journeys.
The collaboration with Carahsoft extends these capabilities to a broader Public Sector audience and provides government organizations with additional pathways to access TekVision’s technology.
About TekVision
TekVision Technologies Inc. provides AI and customer experience assurance solutions designed to help organizations independently test, validate, and monitor complex interactions across contact center and AI-driven environments.
Its solutions include FlowCX, FlowAX, and automated load testing, which help teams reduce manual testing requirements, accelerate software releases, validate AI behavior, and continuously monitor end-to-end customer journeys.
TekVision’s technology is designed to support organizations as they modernize digital experiences and increasingly incorporate AI into customer-facing operations.
About Carahsoft
Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®, supporting Public Sector organizations across Federal, State and Local Government agencies, as well as Education and Healthcare markets.
As a Master Government Aggregator®, Carahsoft works with technology vendors, resellers, systems integrators, and consultants to provide government organizations with access to a broad range of IT products, services, and training through hundreds of contract vehicles.
Its portfolio includes solutions covering Customer Experience and Engagement, Cybersecurity, MultiCloud, DevSecOps, Artificial Intelligence, Open Source, and other technology categories.
Through its reseller ecosystem and government contracting expertise, Carahsoft helps technology providers extend their reach across the Public Sector.
The new distribution partnership with TekVision further expands Carahsoft’s portfolio of AI and customer experience technologies while providing Public Sector organizations with access to tools designed to support secure, reliable, and continuously validated digital services.
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